Comarch Operations Support System (OSS) for telecoms, smart grids and utilities in general facilitates management and automation of service fulfillment for B2B and B2C customers, and supports assurance and maintenance of smart grids and related network technologies. Thanks to years of experience in the industry, following standards and many successful deployments all over the world, Comarch is able to model and manage all necessary components of products, applications, services and resources, including complex interdependencies between them, in order to provide the best service to end-customers.

Comarch OSS is a knowledge database and automation engine in one, helping to overcome the problems related to loss of expertise when staff move on. 

Automated AI-ML based service impact and root-cause analysis ​functions help to reduce MTTR significantly and improve both customer experience and operational costs. Standardized, TMF-based orchestration capabilities mean CSPs can improve automation of providing services to end-customers. With AI/ML based preventive and predictive maintenance algorithms built-in Comarch FSM brings a significant reduction in operational costs of internal and external workforces.

Comarch OSS reduces the complexity of modelling utilities resources, wired and wireless technologies such as LTE, 5G, FTTX, IP and XWDM, which are required to provide the best services demanded by smart grid applications. Thanks to the single, central inventory and asset management you can manage physical, logical and virtual resources, services, applications, and IoT devices all in one. Auto-discovery and Reconciliation mechanisms enable near real-time connectivity with all available communication and energy technologies, including SCADA metering and video surveillance in order to proactively monitor all events in your smart grid and telecommunication networks.

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