As with the utilities sector, telcos face a broad and complex range of challenges in delivering effective field service. The location and technological diversity of equipment, the availability, location and skills of operatives, and the need to ensure cost-effective operations that meet SLAs must all be taken into account. Comarch FSM for telco facilitates efficient workforce and task management, enabling process automation and increasing business productivity.

How Telcos Can Benefit from Advanced FSM Software:

Telecom field service management for CSPs and DSPs

CSPs need unified, well-organized and reconfigurable process in order to remain competitive. They can do this is by deploying field service management tools and integrating IT systems into a single platform.

Benefits of implementing Comarch FSM:

• Decrease time to market for services, from design to delivery.
• Gain a single, central view of all FSM operations.
• Easily manage workforce, task and asset management.
• Remain flexible with a modular system that can be customized to your specific business and company needs.
• Reduce costs by automating and optimizing all aspects of FSM.

Telecom field services management for multi-service operators

The modern telecommunications industry goes far beyond the traditional model of the CSP, or even the emerging DSP. Multi-servce operators (MSOs) on the cable market now require advanced and efficient field service management tools.

How Comarch FSM can assist MSOs:

• Manage complex business and organization models that have arisen through acquisitions.
• Ensure high quality of service, maintenance and delivery.
• Reduce costs through optimized workforce, task and asset management.
• Automate all aspects of field service, from task assignment to staff availability and journey planning.
• Manage third-party field service workers as easily as you do your in-house team.